9bt's Responsible Gaming — Your Protection Is Our Priority
9bt believes that gaming is for enjoyment, not stress. Use our responsible gaming tools and have a fun experience within your limits.
Why is Responsible Gaming important?
Online betting and casino games can be an entertaining experience — but only when enjoyed consciously and in a controlled manner. 9bt always wants you to use the platform with the core principles of responsible gaming in mind.
Gambling should never be a source of income — it is simply a form of entertainment. If you ever feel that betting is affecting other areas of your life, our self-exclusion tool and support team are ready to help you right away.
Responsible gaming means setting a budget, sticking to time limits, not chasing losses, and keeping your emotions in check. At 9bt you will find various tools and features to help you with all of these.
Age verification is mandatory. You must be 21 years of age or older to open an account and place bets at 9bt. Accounts belonging to minors will be closed immediately.
Need help? If you or someone you know notices problematic gambling behaviour, please contact our 24/7 live chat support or email us at [email protected].
Our Protection Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set it takes effect immediately — increasing it requires a waiting period. Minimum deposit is ৳200.
Session Timeout
Keep your playing time under control. Use the session timeout feature to temporarily close your account for 24 hours, 48 hours, or 7 days. Taking breaks is an important part of responsible gaming.
Self-Exclusion
If you feel you need a complete break from betting, choose the self-exclusion option. You can close your account for anywhere from 30 days to permanently. No promotional messages will be sent during this period.
Betting History Review
View your full betting and transaction history at any time. Regularly reviewing your own activity helps build the habit of mindful gaming and prevents overspending.
Account Security
Your account is for your use only. Use a strong password and never share your account details with anyone else. Do not leave login information within reach of minors.
24/7 Support
Our Bengali-speaking support team is always by your side for any issue. Contact us via live chat or at [email protected] — we respond with special care to responsible gaming matters.
Learn about Deposit and Withdrawal Limits
A key part of responsible gaming is managing your money. The information below will help you plan your budget.
| Item | Details | Method |
|---|---|---|
| Minimum Deposit | ৳200 | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Minimum Withdrawal | ৳1,000 | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Withdrawal Time | 5–30 minutes | All Methods |
| Welcome Bonus | 100% on first deposit up to ৳10,000 (15x wagering) | Applicable at the time of first deposit |
| Age Requirement | 21 years or older | Mandatory |
Recognise the Signs of Problem Gambling
Ask yourself the questions below. If more than one answer is yes, please speak with our support team.
Financial and Time-Related Signs
- Are you spending more money on betting than you have set aside for it?
- Are you placing more bets after a loss to try to win that money back?
- Are you spending more time betting and less time with family or friends?
- Are you taking out loans or dipping into savings to bet?
Psychological and Behavioural Signs
- Do you feel restless or irritable when you are unable to bet?
- Are you being dishonest with family or friends about your betting?
- Are you neglecting work, studies, or daily responsibilities?
- Do you want to stop betting but find you cannot?
Activate Self-Exclusion — Step by Step
Log in to your account
Log in to your 9bt account and go to your account settings. Look for the "Responsible Gaming" menu there.
Choose the self-exclusion option
Click on the self-exclusion option and select your preferred duration — 30 days, 60 days, 90 days, or permanent exclusion.
Confirm via live chat
Notify our 24/7 live chat support to confirm your decision. Our team will apply the restrictions to your account immediately.
Get support
While self-exclusion is active, you can email [email protected] at any time to share your situation. We are ready to help without judgement.
Live Chat
Bengali support is available 24 hours a day, 7 days a week. For immediate assistance with any issue, live chat is the fastest channel.
Email Support
[email protected] — send any responsible gaming related request. Support is available around the clock.
Best Practices for Safe Gaming
💡 Budget Planning
- Set aside a fixed amount each day or each week.
- Only play with money you can afford to lose without it affecting your daily life.
- Use the deposit limit tool to keep your budget under control.
⏰ Time Management
- Decide in advance how long you will play in each session.
- Take regular breaks and give your body and mind time to rest.
- Avoid playing when you are tired or under mental stress.
🧠 Mindful Attitude
- Remember, winning is not guaranteed in gambling — it is entertainment.
- Do not bet on impulse or out of frustration after a loss.
- Seeking help when you need it is a sign of courage, not weakness.
Responsible Gaming — FAQs
Enjoy safely — 9bt is with you
Play responsibly and have fun. Browse our game categories or contact support for any questions.
Safe and Reliable Platform
24/7 Bengali Support
For players aged 21+ only