9bt's Privacy Policy
Your personal information is completely safe with us. In this policy we clearly explain how we collect, use, and protect your information.
9bt ("we", "us") has prepared this privacy policy ("policy") so that you ("user", "you") can clearly understand how we handle your personal information. This policy applies to our website 9bt.lat.
By using our platform you agree to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
Important: This privacy policy may change at any time. In the event of changes, we will publish an updated date on this page. You are requested to check this page regularly.
1 Information We Collect
9bt requires certain personal information to create an account, use betting or gaming services, and manage financial transactions. Below is a description of the types of information we collect.
1.1 Information You Provide Directly
When you register or use our services, you directly provide the following information:
- Full name and date of birth (for age verification — only for those aged 21 or older)
- Email address and mobile number
- Residential address
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay, etc.) — for deposits and withdrawals only
- National ID or passport number (if required for identity verification)
- Account login details (username and password)
1.2 Automatically Collected Information
When you visit our website, the following information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device type
- Pages visited, session duration, and click data
- Referral URL (where you came from)
- Cookie and local storage data
- Transaction history and gaming activity information
1.3 About Cookies
We use cookies on our website. Cookies are small text files stored on your device. They help improve your browsing experience, maintain login sessions, and analyse the quality of our services. You have the option to disable cookies from your browser settings, though this may limit some website functionality.
2 How We Use Your Information
9bt uses your personal information only for legitimate and necessary purposes. The main purposes for which we use your information are detailed below:
2.1 Account Management and Service Delivery
- To create, verify, and manage your account
- To confirm age verification (only for those aged 21 or older)
- To keep betting, gaming, and other platform services active
- To process deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfer)
- To apply bonuses and promotions to your account where applicable
2.2 Security and Fraud Prevention
- To detect and prevent unauthorised access to accounts
- To monitor suspicious transactions and prevent financial fraud
- To meet anti-money laundering (AML) requirements
- To ensure the overall security of the platform
2.3 Customer Service and Communication
- To respond to your questions and complaints (via 24/7 live chat and email)
- To send important account notifications and updates
- To inform you about service changes or maintenance
2.4 Service Improvement and Analysis
- To analyse user behaviour and improve the gaming experience
- To identify and resolve technical issues on the platform
- To consider user preferences when developing new services and features
3 Information Sharing and Third Parties
9bt never sells your personal information or transfers it to third parties for commercial purposes. However, there are specific circumstances where sharing information may be necessary:
3.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, banks), gaming software providers, and technology service companies assist in operating our services. They receive only the information needed for their specific tasks and are bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government or regulatory authorities, or other legal requirements. In such cases, only the information legally required will be provided.
3.3 Anti-Money Laundering
Financial transaction information may be shared with relevant authorities as needed to prevent financial crime. This is consistent with international financial security standards.
Note: We never sell your information to marketing agencies, data brokers, or any other third parties.
4 Information Security and Protection
The security of your personal information is our highest priority. We follow industry-standard protection practices:
4.1 Technical Security
- SSL Encryption: All data transfers on our website are encrypted using SSL/TLS technology
- Data Encryption: Stored sensitive information is protected with advanced encryption algorithms
- Firewall and Intrusion Detection: Continuous system monitoring and active cyber attack prevention measures
- Secure Payment Gateway: Payment information is processed in a separate, secure environment
4.2 Organisational Security
- Only authorised staff have access to sensitive information
- Regular data privacy training for employees
- An immediate response plan is in place in the event of a data breach
- Regular security audits and vulnerability assessments
4.3 Your Responsibilities
You also have some responsibility for keeping your account secure. Use a strong, unique password and never share your login details with anyone. If you notice any suspicious activity, inform our support team immediately.
5 Data Retention Period
We retain your personal information only for as long as it is necessary or legally required.
5.1 Active Accounts
While your account is active, all account information, transaction history, and gaming records are retained. This is necessary to provide you with accurate services and history.
5.2 After Account Closure
Even after an account is closed, financial transaction records and identity verification information are retained for a defined period to meet legal and regulatory obligations. This period is determined in accordance with applicable law.
5.3 Cookie and Log Data
Session cookies are deleted when the browser is closed. Persistent cookies are generally deleted after a set period. System log data is retained for a limited time for security purposes.
6 Your Rights
You have several important rights over your own information. 9bt respects these rights and helps you exercise them.
6.1 Right to Access
You may request to see what information we hold about you. We will provide you with a full summary within a reasonable time.
6.2 Right to Correction
If any information we hold about you is incorrect or incomplete, you may request that it be corrected or updated. General information can usually be updated directly from account settings.
6.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. Please note that due to legal or regulatory obligations, some information may not be deletable before a specified period.
6.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. We will take your objection into consideration if we find it reasonable.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. Send your request via 24/7 live chat or by email to [email protected].
7 Privacy of Minors
9bt is for individuals aged 21 or older only. We never knowingly collect or store information from anyone under the age of 21.
Age verification is a mandatory step during account registration. If a person creates an account using false information, their account will be immediately cancelled and all balances may be forfeited.
If it comes to our attention that a minor's information is in our system, we will promptly close that account and delete the associated information.
8 Changes to This Policy
9bt reserves the right to update this privacy policy as needed. For any significant changes:
- The "Last Updated" date at the top of this page will be changed
- A notification may be sent to your registered email for significant changes
- Continued use of the platform after an update will be considered as your acceptance of the new policy
We recommend that you visit this page regularly and stay informed of any changes.
9 Applicable Law and Dispute Resolution
This privacy policy is governed by applicable laws and regulations. For any dispute relating to data protection, we will first attempt to resolve it through direct discussion.
If a dispute cannot be resolved directly, both parties may follow a mediation process by mutual agreement. Our goal is always to maintain a fair and transparent relationship with our users.
Contact Us
For any questions related to privacy
If you have any questions, concerns, or requests about this privacy policy, our support team is always ready to assist you. We provide full support in Bengali.